Terms & Conditions

Last updated: October 1, 2026

Welcome to WILLY-NILLY. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms & Conditions. Please read them carefully before placing an order.

1. About Our Store

WILLY-NILLY operates an online store offering clothing, accessories, and other products, including personalized and print-on-demand products.

We reserve the right to update, modify, or discontinue any product or service at any time without prior notice.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, colors, sizes, prices, and other information displayed on our website are accurate.

However:

• Actual product colors may vary depending on your device or screen settings.

• Minor differences may occur between product images and the final physical product.

• Personalized products may have slight variations due to the printing or manufacturing process.

• Product availability may change without notice.

3. Personalized and Customized Products

Some products available on our website can be customized by the customer.

Customers may be able to provide:

• Names

• Text

• Images

• Photographs

• Logos

• Artwork

• Other personalization details

You are responsible for ensuring that all customization information you provide is accurate before placing your order.

Once a personalized order has entered production, changes may not be possible.

Customer Responsibility

By uploading or submitting any image, logo, artwork, text, or other content, you confirm that:

• You have the necessary rights or permission to use the content.

• The content does not infringe another person's intellectual property rights.

• The content does not contain unlawful, defamatory, abusive, or prohibited material.

• You authorize WILLY-NILLY and its manufacturing/printing partners to use the content solely for fulfilling your order.

We reserve the right to refuse or cancel customized orders containing content that we reasonably believe violates applicable laws or third-party rights.

4. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another communication method.

An order confirmation does not necessarily guarantee that the order will be fulfilled.

We reserve the right to cancel or refuse an order in circumstances including:

• Product availability issues

• Pricing or listing errors

• Payment issues

• Suspected fraudulent activity

• Incorrect customer information

• Prohibited or inappropriate customization content

• Technical or operational issues

If we cancel an order after payment has been received, the applicable amount will be refunded through the original or appropriate payment method.

5. Pricing

All product prices are displayed on the website and may change from time to time.

Where applicable, taxes, shipping charges, or other fees may be displayed separately during checkout.

We reserve the right to correct pricing or product information errors. If an order has been placed with an incorrect price, we may contact you before processing the order.

6. Payment

We accept payment methods made available on our website at checkout.

By providing payment information, you confirm that you are authorized to use the selected payment method.

Orders may not be processed until the payment has been successfully received or verified.

7. Shipping and Delivery

Orders will be shipped to the address provided by the customer during checkout.

Customers are responsible for providing accurate shipping information.

Delivery times displayed on the website are estimates and may be affected by:

• Courier delays

• Weather conditions

• Holidays

• High order volumes

• Manufacturing or production delays

• Incorrect or incomplete addresses

• Events outside our reasonable control

WILLY-NILLY is not responsible for delays caused by circumstances beyond our reasonable control.

8. Returns and Exchanges

Due to the nature of personalized and print-on-demand products, customized products may not be eligible for return or exchange simply because the customer has changed their mind or provided incorrect customization details.

If you receive a product that is:

• Damaged

• Defective

• Incorrect

• Significantly different from what was ordered

please contact us within [48] hours of delivery with your order details and clear photographs/videos of the product.

We will review the issue and, where appropriate, offer a replacement, refund, or other suitable resolution in accordance with our applicable policies.

For non-personalized products, returns or exchanges may be available subject to our Return & Refund Policy.

9. Cancellation

Orders may be cancelled only before they enter production or shipment, subject to our cancellation policy.

Because personalized products may be sent into production shortly after an order is placed, cancellation may not be possible once production has started.

If an order can be cancelled, any applicable refund will be processed according to our refund policy.

10. Intellectual Property

All content available on the WILLY-NILLY website, including:

• Logos

• Brand names

• Product images

• Graphics

• Designs

• Text

• Website layout

• Videos

• Other original content

is owned by or licensed to WILLY-NILLY and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, sell, or commercially use our content without prior written permission.

11. User-Submitted Content

If you submit reviews, photographs, feedback, comments, or other content to us, you grant WILLY-NILLY permission to use, reproduce, display, and distribute that content for business and promotional purposes, subject to applicable law.

You remain responsible for ensuring that your submitted content does not violate the rights of others.

12. Prohibited Use

You agree not to use our website or services to:

• Violate any applicable law or regulation

• Commit fraud or conduct unauthorized transactions

• Upload malicious software or harmful code

• Attempt to gain unauthorized access to our systems

• Infringe intellectual property rights

• Submit unlawful or prohibited content

• Interfere with the operation or security of the website

13. Third-Party Services

We may use third-party services for payment processing, shipping, printing, product manufacturing, analytics, marketing, communication, and other business operations.

These services may have their own terms and privacy policies.

WILLY-NILLY is not responsible for the independent policies or actions of third-party service providers.

14. Website Availability

We attempt to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

We may temporarily suspend or restrict access for maintenance, updates, security reasons, or other operational requirements.

15. Limitation of Liability

To the extent permitted by applicable law, WILLY-NILLY shall not be liable for indirect, incidental, consequential, or other losses arising from the use of our website or products where such liability cannot legally be imposed.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited.

16. Indemnification

You agree to indemnify and hold WILLY-NILLY harmless from claims, losses, damages, liabilities, and expenses arising from your:

• Violation of these Terms

• Misuse of our website

• Violation of applicable laws

• Infringement of third-party rights

• Unauthorized use of images, artwork, logos, or other content submitted by you

17. Changes to These Terms

We may update these Terms & Conditions from time to time.

Changes will become effective when the updated Terms are published on our website. Your continued use of the website after changes are published constitutes acceptance of the updated Terms.

18. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the business.