Privacy Policy

Last updated: October 1, 2026

At WILLY-NILLY, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

1. Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect the following information:

• Full name

• Billing and shipping address

• Email address

• Phone number

• Payment and transaction details

• Order and purchase history

• IP address and device information

• Browser and website usage information

• Information you provide when contacting our customer support

Product Customization Information

If you purchase a personalized or print-on-demand product, you may provide additional information such as:

• Custom names or text

• Images or photographs uploaded by you

• Logos or artwork

• Other information required to create your customized product

Please ensure that you have the necessary rights and permissions to use any images, logos, photographs, or other content you upload.

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfill your orders

• Process payments

• Deliver your products

• Create and produce customized products

• Communicate with you regarding your orders

• Provide customer support

• Send order confirmations and shipping updates

• Improve our website, products, and services

• Prevent fraud and unauthorized transactions

• Comply with applicable laws and legal requirements

• Send promotional or marketing communications where permitted by law

3. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted third-party service providers who help us operate our business, including:

• Shopify and related ecommerce services

• Payment processors

• Shipping and logistics partners

• Print-on-demand and manufacturing partners

• Website hosting and technology providers

• Marketing and analytics service providers

• Customer support and communication platforms

These service providers receive only the information reasonably necessary to provide their services.

For customized products, information such as your name, uploaded image, design, and order details may be shared with our printing or manufacturing partner when necessary to produce and fulfill your order.

4. Payment Information

Payments made through our website may be processed by third-party payment providers. We generally do not directly store your complete credit or debit card information.

Payment information is handled according to the privacy policies and security practices of the relevant payment provider.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Keep your shopping cart active

• Remember your preferences

• Understand how visitors use our website

• Improve website performance

• Provide relevant advertising and marketing

• Analyze website traffic

You may be able to control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

6. Marketing Communications

If you provide your contact information and consent to receive promotional communications, we may send you information about:

• New products

• Offers and discounts

• Sales

• Promotions

• Other updates from WILLY-NILLY

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

7. Customized Product Images and Content

For personalized products, uploaded images and designs may be processed and stored for the purpose of creating and fulfilling your order.

We may retain customization files for a reasonable period necessary for order processing, customer support, returns, replacements, dispute resolution, or legal requirements.

We will not use your uploaded personal images for unrelated marketing purposes without appropriate permission.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

10. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of certain information

• Withdraw consent where processing is based on consent

• Opt out of marketing communications

• Request information about how your personal information is processed

To exercise your rights, contact us using the details provided below.

11. Children's Privacy

Our website is not intended for children under the applicable legal age. We do not knowingly collect personal information from children without appropriate parental or legal consent.

12. Third-Party Links

Our website may contain links to third-party websites, services, or social media platforms.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

13. Shopify

Our store is hosted on Shopify, which provides the ecommerce platform that allows us to sell our products and services.

Shopify may collect and process information in accordance with its own privacy policies and terms.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable laws.

Any changes will be posted on this page with an updated "Last updated" date.

 

We will make reasonable efforts to respond to privacy-related requests within the time required by applicable law.