Shipping Policy

Last updated: October 1, 2026

At WILLY-NILLY, we aim to process and deliver every order safely and on time. Please read the following shipping terms before placing your order.

1. Order Processing

All orders are processed after successful payment confirmation.

Since our products may be made or printed on demand, production may take additional time before the order is shipped.

Estimated processing time: [2–3 business days]

Customized and personalized products may require additional processing time.

2. Shipping Time

After your order has been dispatched, the estimated delivery time is:

India: [3–7 business days]

Delivery times are estimates and may vary depending on your location, courier service, weather conditions, holidays, and other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Any free-shipping offer will be subject to the terms and conditions mentioned in the respective offer.

4. Order Tracking

Once your order has been shipped, we may provide tracking information through email, SMS, WhatsApp, or other available communication methods.

You can use the tracking information provided to monitor the status of your shipment.

5. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address, including:

• Full name

• House/Flat number

• Street/Area

• City

• State

• PIN code

• Contact number

WILLY-NILLY will not be responsible for delivery failures or delays caused by incorrect, incomplete, or inaccurate shipping information provided by the customer.

Additional shipping charges may apply if an order needs to be re-shipped due to an incorrect address.

6. Delayed Delivery

Delivery times provided on our website are estimates and are not guaranteed.

Delays may occur due to:

• Courier delays

• Weather conditions

• Public holidays

• High order volumes

• Remote delivery locations

• Incorrect address or contact information

• Natural disasters

• Transportation disruptions

• Other circumstances beyond our reasonable control

We will make reasonable efforts to assist you in tracking delayed shipments.

7. Failed Delivery / Returned Shipments

If a shipment is returned to us because of:

• Incorrect address

• Incomplete address

• Customer unavailable to receive the package

• Customer refusal

• Failure to respond to courier delivery attempts

additional shipping charges may apply if the order needs to be shipped again.

For customized or personalized products, additional conditions may apply because the product was made specifically for the customer.

8. Damaged Package

If your package appears damaged at the time of delivery, please take clear photographs or videos of the package before opening it, where possible.

If the product inside is damaged, torn, dirty, defective, or incorrect, contact us as soon as possible with:

• Order number

• Photos/videos of the package

• Photos/videos of the product

• A description of the issue

We will review the request according to our Return & Refund Policy.

9. Customized / Print-on-Demand Products

Personalized products are produced specifically according to the customization details submitted by the customer.

Because these products require additional production time, customized orders may take longer to process than standard products.

Please carefully check your:

• Size

• Color

• Name/text

• Uploaded image

• Customization details

• Shipping address

before completing your order.

10. International Shipping

Currently, we ship to [India only / selected international locations].

If international shipping is available, applicable customs duties, taxes, import charges, or other fees may be the responsibility of the customer unless otherwise stated at checkout.