Return & Refund Policy

Last updated: October 1, 2026

At WILLY-NILLY, we carefully check our products before dispatch. If you receive a product that is damaged, defective, dirty, torn, or incorrect, you may be eligible for a return or replacement.

Returnable Products

Returns or replacements may be accepted in the following cases:

• Torn product

• Damaged product

• Dirty or stained product

• Wrong product received

Please contact us within [48] hours of delivery with your order details and clear photographs/videos of the product.

Non-Returnable — Size Issues

We do not accept returns or exchanges due to size issues. Please carefully check our size chart and select the appropriate size before placing your order. Once the order has been placed, we cannot accept a return or exchange if the product does not fit due to the size selected by the customer.

Customized Products

Personalized or customized products are made specifically according to the customer's submitted details. Therefore, customized products cannot be returned or exchanged due to a change of mind, incorrect customization details provided by the customer, or size issues.

However, if you receive a customized product that is damaged, torn, dirty, defective, or different from what you ordered, please contact us with supporting photographs/videos so that we can review the issue and provide an appropriate resolution.

Important

Customers are requested to check the following before placing an order:

• Product size chart

• Product color

• Customization details

• Name/text spelling

• Uploaded image or artwork

• Shipping address

Once an order enters production, changes or cancellations may not be possible.